Emergency Response Center

Assistance Coordinators are available 24/7 to help you with travel emergencies. For immediate assistance, contact FrontierMEDEX through one of the toll-free numbers listed below or call the multilingual Emergency Response Center collect.

FrontierMEDEX Global Solutions EMERGENCY RESPONSE CENTER
Baltimore, Maryland, USA
Call Collect: +1 410-453-6330

TOLL-FREE ACCESS * - The numbers below must be dialed from within the country.
If your location is not listed or the call will not go through, call the 24-hour FrontierMEDEX Emergency Response Center
COLLECT +1 410-453-6330.

Australia and Tasmania 1-800-127-907
Austria 0-800-29-5810
Belgium 0800-1-7759
Brazil 0800-891-2734
China (northern regions) 108888*-800-527-0218
China (southern regions) 10811*-800-527-0218
Dominican Republic 1-888-567-0977
Egypt (inside Cairo) 2-510-0200*-877-569-4151
Egypt (outside of Cairo) 022-510-0200*-877-569-4151
Finland 0800-114402
France and Monaco 0800-90-8505
Germany 0800 1 811401
Greece 00-800-4412-8821
Hong Kong 800-96-4421
Indonesia 001-803-1471-0621
Israel 1-809-41-0172
Italy, Vatican City and San Marino 800-877-204
Japan 00531-11-4065
Mexico 001-800-101-0061
Netherlands 0800-022-8662
New Zealand 0800-44-4053
Philippines 1-800-1-111-0503
Portugal 800-84-4266
Republic of Ireland (Eire) 1-800-409-529
Republic of South Africa 0800-9-92379
Singapore 800-1100-452
South Korea 00798-1-1-004-7101
Spain and Majorca 900-98-4467
Switzerland and Liechtenstein 0800-55-6029
Thailand 001-800-11-471-0661
Turkey 00-800-4491-4834
UK & N. Ireland, Isle of Jersey, the Channel Isles and Isle of Man 0800-252-074
United States, Canada, Puerto Rico, US Virgin Islands, Bermuda 1-800-527-0218

PLEASE NOTE:
The toll-free for Israel line is not available from payphones and there is a local access charge.
The toll-free for Italy, Vatican City and San Marino number has a local charge for access.
The toll-free for Japan is only available from touchtone phones (including payphones) equipped for International dialing.
If dialing the toll-free access number for Mexico from a payphone, the payphone must be a La Datel payphone.
* Dial the first portion of the number, wait for the tone, and then dial remaining numbers.